Shipping policy

All postage delivery estimates are based on information provided by Evri and from the date of dispatch not purchase. All products on our store are packaged and posted from the UK and we aim to ship orders within 1-2 working days from date of purchase.

1. DISPATCH

We aim to dispatch all orders within 1-2 working days of purchase, with the exception or pre-order items.

All items are dispatched from the UK. If located outside of the UK the customer will be responsible for the payment of their local fees/duties if they are incurred.

2. PRE ORDERS

For all pre-order items dispatch times please see item descriptions upon purchase.

Any in stock items purchased with pre-order items will be sent upon the last pre-order item coming into stock. Please make any purchases for in stock items separately to pre-order items if wishing to receive within our in stock dispatch time.

If you wish to split your order after ordering; please feel free to contact us and we can work this out for you. 

3. INTERNATIONAL ORDERS

We currently do not offer international shipping and orders should only be made to UK mainland addresses, international orders will be cancelled and fully refunded.

4. WRONG ADDRESS

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address. 

Orders that are returned to us as undeliverable because of incorrect shipping information may be subject to a restocking fee and for re-delivery postage will have paid again before dispatch.

You are solely responsible for the information you input into the delivery address, hence why we won't be able to compensate for any errors on behalf of our customers.

5. LOST/STOLEN PACKAGES

DS Trading Cards Ltd is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities. If your parcel is lost due to an error by the postage company;

Please fill out this 'Declaration of non-receipt' form provided by Royal mail. Without this form filled in we cannot open an investigation/claim with Royal Mail for your package. Once completed please contact us and we can input a claim to them. This will be at our discretion. 

Items purchased on tracked 48 & tracked 24 postage methods are only covered up to £150 if lost or stolen. This is due to Royal Mail only paying up to this figure in compensation in that event. We recommend all customers wanting to cover their packages up to a higher value to please select special delivery as their postage method. This then will be automatically covered up to £750 and can be requested to be covered at a higher rate at the customers request and cost.

In the unfortunate event of a missing or stolen parcel we can raise a claim in with Royal Mail; if there is enough evidence for us to do so. This will also be at our sole discretion. This process can take up to 20 working days to conclude and we will only be able to update you when the claim concludes. 

6. POSTAGE COSTS

Orders weighing up to 1kg will be charged at £2.99 for shipping and will be sent via Evri.

Orders weighing between 1.001kg and 5kg will be charged at £4.99 for shipping and will be sent via Evri.

Orders weighing above 5kg will be charged at £7.49 for shipping and will be shipped by Evri.